Shipping policy

SHIPPING POLICY

Last Updated: July 21, 2026

Thank you for shopping with IconKicks Originals. This Shipping Policy explains how we process, ship, and deliver orders placed through iconkicks.store. By placing an order, you agree to the terms outlined below.

1. Order Processing

All orders are processed Monday through Friday, excluding weekends and U.S. public holidays.

Orders are typically processed within 1–3 business days after payment has been successfully verified.

During periods of high demand, product launches, holidays, or promotional events, processing times may be extended.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information (when available).

2. Shipping Destinations

IconKicks Originals ships to customers worldwide.

Shipping availability may vary depending on local regulations and carrier restrictions.

If we are unable to ship to your location, you will be notified before your order is processed.

3. Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

United States: 5–10 business days
Canada: 7–15 business days
Europe: 7–15 business days
Australia & New Zealand: 8–18 business days
Asia: 7–18 business days
Latin America: 10–20 business days
Other International Destinations: 10–25 business days

Please note that these delivery estimates are not guaranteed and may vary due to customs clearance, carrier delays, weather conditions, or other circumstances beyond our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

Delivery destination
Package weight
Shipping method selected

Any applicable shipping charges will be displayed before you complete your purchase.

5. Order Tracking

Once your order has been shipped, a tracking number will be sent to the email address provided during checkout.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

6. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These fees are the sole responsibility of the customer and are not included in the purchase price or shipping charges unless otherwise stated.

IconKicks Originals has no control over these charges and cannot predict their amount.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, shipping delays, additional fees, or failed deliveries may occur.

If you notice an error in your shipping information, please contact us immediately at support@iconkicksoriginals.com. While we will do our best to assist, we cannot guarantee changes can be made once an order has entered processing or has been shipped.

8. Lost or Delayed Shipments

If your package appears to be delayed, we recommend first checking the tracking information provided by the shipping carrier.

If your shipment has not arrived within the estimated delivery timeframe, please contact us at support@iconkicksoriginals.com, and we will assist you in investigating the shipment with the carrier.

Please note that delays caused by customs, weather, carrier disruptions, or other events outside our control are not the responsibility of IconKicks Originals.

9. Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.

IconKicks Originals is not responsible for packages that are lost, stolen, or misplaced after successful delivery.

If you believe your package was stolen, we recommend contacting the shipping carrier and your local authorities.

10. Refused or Undeliverable Packages

If a package is returned to us because of:

An incorrect shipping address
Failure to claim the package
Refusal to pay customs duties or taxes
Refusal of delivery

The customer may be responsible for any return shipping fees, customs charges, or additional shipping costs incurred.

These charges may be deducted from any eligible refund.

11. Damaged Packages

If your package arrives visibly damaged, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

Your order number
Photos of the damaged packaging
Photos of the product
A description of the damage

Claims submitted after 48 hours may not be eligible for review.

12. Shipping Delays

Delivery times are estimates only.

Unexpected delays may occur due to:

Severe weather
Customs inspections
High shipping volumes
Carrier operational issues
Public holidays
Natural disasters
Other force majeure events

IconKicks Originals is not liable for shipping delays caused by third-party carriers or events beyond our reasonable control.

13. Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on product availability and warehouse logistics.

You will receive separate tracking information for each shipment when applicable.

14. Order Cancellation

Orders may only be canceled before they enter processing.

Once an order has been processed or shipped, it cannot be canceled and will instead be subject to our Return & Refund Policy, if eligible.

15. Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

IconKicks Originals
Website: iconkicks.store
Email: support@iconkicksoriginals.com
Location: Miami, Florida, United States