Refund policy

RETURN & REFUND POLICY

Last Updated: July 21, 2026

Welcome to IconKicks Originals. Customer satisfaction is important to us. Please read this Return & Refund Policy carefully before making a purchase. By placing an order through iconkicks.store, you agree to the terms outlined below.

Eligibility for Returns

We accept returns for eligible items within 14 days of the delivery date.

To qualify for a return, the item must:

  • Be unused and unworn.
  • Be in its original condition.
  • Include the original shoebox, packaging, accessories, and tags.
  • Be free from stains, odors, scratches, or any signs of wear.
  • Be returned in the same condition in which it was received.

Items returned without their original packaging or showing signs of use may be refused or subject to a partial refund.

Non-Returnable Items

The following items cannot be returned:

  • Final Sale items.
  • Gift cards.
  • Products marked as non-refundable.
  • Customized or personalized products.
  • Items damaged due to misuse, improper care, or normal wear.

Authenticity Guarantee

Every product sold by IconKicks Originals is carefully inspected before shipment.

All sneakers are verified for quality and authenticity before leaving our facility. Due to this verification process, every returned item will undergo another inspection before any refund is approved.

How to Start a Return

To request a return, please contact our customer support at:

Email: support@iconkicksoriginals.com

Please include:

  • Order Number
  • Full Name
  • Reason for the Return
  • Photos of the item (if applicable)

Our support team will review your request and provide return instructions if your return is approved.

Please do not send items back without prior authorization.

Return Shipping

Unless the return is due to our error or a defective item, customers are responsible for all return shipping costs.

We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned packages.

IconKicks Originals is not responsible for lost, stolen, or damaged return shipments.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged item
  • A defective product
  • The wrong product
  • An item missing from your order

Contact us within 48 hours of delivery at support@iconkicksoriginals.com.

Please include clear photos of:

  • The product
  • The shipping label
  • The packaging
  • Any visible damage

We will evaluate your claim and work to resolve the issue as quickly as possible.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size or product, please request a return (if eligible) and place a new order separately.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method.

Please allow:

  • 3–5 business days for inspection.
  • 5–10 business days for your financial institution to process the refund after it has been issued.

Processing times may vary depending on your payment provider.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.
  2. Contact your credit card company.
  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at:

support@iconkicksoriginals.com

Order Cancellations

Orders may be canceled only before they have entered processing or shipment.

Once an order has been processed or shipped, it can no longer be canceled and must follow the standard return procedure if eligible.

Refused Deliveries

If a shipment is refused or returned due to:

  • Incorrect shipping information
  • Failure to pay import duties or taxes
  • Failure to receive the package

Any shipping costs, customs fees, or return fees incurred may be deducted from the final refund.

International Orders

Customers are responsible for any customs duties, taxes, import fees, or brokerage charges imposed by their local authorities.

These charges are not included in the purchase price or shipping cost unless explicitly stated.

Fraud Prevention

To protect our customers, IconKicks Originals reserves the right to refuse returns or refunds in cases involving:

  • Fraudulent claims
  • Excessive return activity
  • Abuse of our return policy
  • Returned items that do not match the original shipment

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

IconKicks Originals
Website: iconkicks.store
Email: support@iconkicksoriginals.com
Location: Miami, Florida, United States